Issue: No Reputation Monitoring System
Unlike the 100’s of different software that can monitor your social engagement, brand and company name, these technologies like Google Alerts cannot monitor your reputation. When people leave reviews on a directory site like yelp, they never mention your name because they’re already on your business listing. Therefore, with dozens of review sites that are out there, there is no way for even the most sophisticated social or branding software to know if bad reviews are being posted and no way to follow up to get the bad reviews eliminated.
Solution: Create a monitoring process with our team that monitors, tracks, and reviews your listings on a daily basis
- Create a monitoring process that daily monitors, tracks, and reviews your online review sites
- Utilize our team and processes to notify you when bad reviews are posted
- Manually setup an protocol to review all your sites and notify your company of bad reviews
- Develop a positive alert protocol so your team is notified about 5-star reviews so that they can follow up with the reviewer for a possible referral.